NC
Nay C

1 reviews | Active since Mar 2009

25 Oct 2021, 15:15

Reckless Lending

I was transferred 5 times, answered the security question 5 times and still no resolve. I signed up for a Fibre package and was told that my 50 GigLTE Data package will be cancelled automatically after explaining to the consultant that I was taking up Fibre to replace that LTE line. Today I got told that I will be billed for the new Fiber package and existing LTE data package despite it being installed in 1 home. How does this make any sense that I have to pay for uncapped Fibre plus the 50G Data package. The data package is on month to month - OOC. Can someone please make sense of this and cancel the 50 Gig data package without adding additional costs to my budget. Is this not reckless lending on Vodacom's part? Have you understood affordability before continuing to add on more lines?

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Replies (1)
Vodacom
Vodacom's reply25 Oct 2021, 16:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team