CB
Chantal B
1 reviews | Active since Jun 2015
19 Jun 2015, 07:28
recharged and airtime vanished
On Wednesday 17 June 2015, I recharged my Vodacom phone with R55 airtime (balance after recharge being R86). I didn't use my phone to make calls or send sms's, I have a blackberry and my BIS expires on 23 June, yet yesterday (18 June when I wanted to make a call, I had R1 airtime left? I checked all dialed nrs on my phone, nothing was made during that 2 day period. What the hell? I didn't subscribe to anything and I don't understand where my airtime has gone! This is totally unexceptable! I only use my phone to keep in touch with my parents who live in Mpumalanga.
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Replies (1)Vodacom's replyOfficial
21 Jun 2015, 12:12Hello Tellajellybaby,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply21 Jun 2015, 12:12
Official
Hello Tellajellybaby,
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
