recharge with R70, this amount is deducted without transparent explanation or lawful consent.

Dear Vodacom Executive Office, This serves as FINAL NOTICE before full regulatory action. I have repeatedly reported unauthorised airtime deductions of R28.99 from my prepaid number ***. Each time I recharge with R70, this amount is deducted without transparent explanation or lawful consent. Your failure to permanently resolve this matter constitutes potential contraventions of: • Consumer Protection Act 68 of 2008 – Sections 40, 41, 48, 54 and 63 • Electronic Communications and Transactions principles relating to consent and transparency • ICASA End-User and Subscriber Service Charter Regulations I hereby demand within 7 working days: 1. A full itemised billing record. 2. Written legal justification for the recurring deduction. 3. Immediate cancellation of any recurring service. 4. Full refund of all unauthorised deductions. 5. Written confirmation that no further deductions will occur. Failure to comply will result in formal escalation through ICASA, the National Consumer Commission, and any other appropriate legal avenues. I expect executive intervention without further delay. Doctor Cell: ***