T
Tshidiso
1 reviews | Active since May 2023
12 Jan 2026, 08:14
Recharge voucher issue
I have been having issues with recharging airtime from March 2025 to date, vodacom agents gave me excuses from blaming the provider, blaming it on my number being a contract, saying that all flash or other provider airtime are being phased out at Vodacom... But this airtime vouchers always work on other people's numbers. In Nov 2025 the last agent falsely promised to escalate the matter If I renew my other vodacom contract, till today no one called me. She just wanted to make the sale and did not care about my issue.
I even have a ref number that vodacom closed without confirming with me if my issue is sorted, when I sent an email, I was referred to Tobi.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Jan 2026, 11:53Dear Tshidiso,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jan 2026, 11:53
Official
Dear Tshidiso,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
T
Tshidiso's updateReviewer Update
16 Jan 2026, 17:38Dear Mr. Tshidiso Boditse. As in your reference A3-BG54-2BZ19V, unfortunately we will not be able to see or investigate any reload attempts except 136. Please contact the support number on the coupon, and alternatively go back to the store for further assistance. The store should contact their supplier. Thank you for your continued support.
Kind regards, Vodacom Customer care
And this is how Vodacom responded to my concern... No attempt was made to try and fix my issue, the call is already closed. Even though last year a vodacom agent was told by the supplier that my number is the one with issues. They don't even have the decency to call and explain what they checked.
Kind regards, Vodacom Customer care
And this is how Vodacom responded to my concern... No attempt was made to try and fix my issue, the call is already closed. Even though last year a vodacom agent was told by the supplier that my number is the one with issues. They don't even have the decency to call and explain what they checked.
T
Tshidiso's update16 Jan 2026, 17:38
Reviewer Update
Dear Mr. Tshidiso Boditse. As in your reference A3-BG54-2BZ19V, unfortunately we will not be able to see or investigate any reload attempts except 136. Please contact the support number on the coupon, and alternatively go back to the store for further assistance. The store should contact their supplier. Thank you for your continued support.
Kind regards, Vodacom Customer care
And this is how Vodacom responded to my concern... No attempt was made to try and fix my issue, the call is already closed. Even though last year a vodacom agent was told by the supplier that my number is the one with issues. They don't even have the decency to call and explain what they checked.
Kind regards, Vodacom Customer care
And this is how Vodacom responded to my concern... No attempt was made to try and fix my issue, the call is already closed. Even though last year a vodacom agent was told by the supplier that my number is the one with issues. They don't even have the decency to call and explain what they checked.