BS
Boitumelo S

1 reviews | Active since Jan 2017

01 Nov 2017, 07:51

Recharge Voucher

Good day

May you please assist, I just recharged with R12 Vodacom,when I wanted to purchase data, got a message to say I don't have enough funds, upon checking my airtime balance I only found that I have R3.40 I didn't have an airtime advance outstanding balance. Please can u clarify the matter for me

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2017, 08:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Nov 2017, 20:21
Official

Dear Boitumelo Sekwele,

I do apologise for the delay in response.

I've responded to you via SMS with feedback.

Thank you for your patience.

Regards,

UW

Best regards,