Recharge Reversal

I have 2 numbers with Vodacom. One a contract now prepaid *** and another prepaid number *** which has been suspended due to inactivity as I was out of the country for a year. I decided to make a recharge for R150 to later convert to various bundles via internet banking. Mistakenly I recharged the *** disconnected number as I still had it saved on profile for quick recharges. Realising my mistake, I called Vodacom to transfer the funds from the disconnected number which isnt being used by anyone to my *** number. They logged a SR for me. The person dealing with this matter sent me feedback via sms advising me I recharged the wrong number. They basically repeated what I called in to report as feedback and to be careful next time. I came to this realisation on my own and didnt need back office gurus to regurgitate my problem as a solution and offer me R12 goodwill gesture! Gees what a consolation for the R150 I lost to a number not active and is within Vodacom's reach to reallocate those funds to where I can use them. I called in yesterday to do a follow up on this myopic customer care decision, there was no difference between the agent and tobi so I asked for the supervisor. After holding for what seems eons, I was advised the supervisor isnt around however they will call me back.

Im still waiting for the call. Please revisit my query, the service has left a sour taste in my mouth