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AS
Antoinette S

1 reviews | Active since Mar 2018

25 May 2020, 13:15

Recharge issues with Vodacom

For the past hour I am unable to recharge my prepaid account with Vodacom!! When using the *136*01*PIN# option it gives an error msg saying "Pleaserechargeby dialling 100 or SMS your voucher pin to 100. Not even this option work, just gives another error message or disconnects. What nonsense is this!!! Unacceptble and beyond **** from SA's leading network!!

0
Replies (3)
Vodacom
Vodacom's reply25 May 2020, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
AS
Antoinette S's update25 May 2020, 15:38
Reviewer Update
This is not good enough!!! I don't want someone to get back to me regarding my problem, I want the Vodacom recharge issues to be sorted out asap!!! This is beyond pathetic!! How the hell do they expect one must recharge your account??!! Vodacom, please sort this out as this is becoming beyond ridilulous, this is complete bull$#!&
Vodacom
Vodacom's reply26 May 2020, 15:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the problem was resolved. We do apologize for any inconvenience caused.
 Regards Consumer Website Team