TV
Tanya V

1 reviews | Active since Oct 2015

28 Sept 2017, 08:45

Reception / Signal went from poor to nothing.

Everybody in our household have vodacom telephone numbers. The reception was always POOR but lately we have NOTHING. My son went from vodacom to Cell C and his got excellent reception.

Sad what we all have to now move to another Network because Vodacom just dont care.

0
Replies (2)
Vodacom
Vodacom's reply28 Sept 2017, 09:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

TV
Tanya V's update05 Oct 2017, 10:45
Reviewer Update
Spoke to Vodacom telephonically last week and the consultant said they needed 72 hours to investigate the problem. A week later and no improvements.