LS
Lynn S

1 reviews | Active since Oct 2010

24 Nov 2015, 15:27

Reception, Signal on farm

It is with great gratitude and appreciation that I am writing this letter. We have been battling for 6 years to get East London Regional office to sort out our problems with regards to the reception and signal on our farm.<br> <br> I then decided to contact the Regional Office in Port Elizabeth and in no time the problem was sorted. to Neville and Ronnie you are truly an asset and for going the extra mile to make sure everything works properly we give you 10 out of 10. <br> <br> Thank you so much for sorting out our problems as we were truly frustrated with the service we received. We were on the verge of porting, but you came through for us. We cannot thank you enough. <br> <br> My only gripe is that the technicians in East London I personally feel needs a hell of a lot of training because as I mentioned previously, for 6 years they couldn't sort out our problems and we were loosing business big time not meeting our deadlines with quotations and tenders as we could not receive or send emails.<br> <br> To the Executive Head of Vodacom Port Elizabeth, you can only be proud of these 2 people. <br>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2015, 15:41
Official
Hello seafiell,

We are glad to hear that Neville and Ronnie assisted you in such an efficient and effective manner.

We can only implore other employees to follow their example. We have forwarded your kind words to the Regional Office for the necessary recognition.

Kind regards
Vodacom Consumer