1 reviews | Active since Jul 2016
Hi, I have been a loyal customer of Vodacom for 17 Years on contract. I left this issue now for quiet a while again but just cannot carry on like this. I had complained a few years ago about the constant loss of calls, phone reception extremely poor, data connection coming and going. I upgraded my account and cell over n over the past few years but every cell phone does the same thing. I was told by Vodacom to collect numbers of neighbors with the same issues and walked around my neighborhood like a fool, got all the numbers and submitted it even though I felt that as a customer that was not my job. I was then told that they will be ***gy backing a tower near me and reception will improve, its another year that has passed and I am still at the same poor reception. I stay in town in Scheepers Hoogte - Uitenhage not even on the outskirts or between mountains etc...I literally have to stand in a certain spot, switch off signal and restart it and for a few minutes I receive a data signal, my cell reception literally jumps up and down up and down, more down than up. I am at the point where by I will cancel my contract and will refuse to pay in the difference how can I pay top dollar for this kind of issues in our time n age filled with technology. I am a service manager and need to be on stand by for my customer calls 24/7/365.....and I cant even get in a proper conversation who pays for all the dropped calls and the ''sorry say again, sorry I cant hear you, sorry repeat yourself''....Please assist ********** .
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day Andrew
This has been escalated to relevant department.
They will make contact with you.
Please accept our apologies for any inconvenience caused.
Regards
Ls
Best regards,
Good day Andrew
This has been escalated to relevant department.
They will make contact with you.
Please accept our apologies for any inconvenience caused.
Regards
Ls
Best regards,
© Copyright 2026 hellopeter.com and its affiliates. All rights reserved.