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d.walden d.walden

1 reviews | Active since Oct 2016

25 Apr 2018, 12:37

RECEPTION IN DOUGLASDALE A DISASTER AND VODACOM DO NOTHING ABOUT IT

Our whole complex in Douglasdale complained en masse about the terrible reception well over a month ago. It is impossible to maintain a phone call using your network. Received case numbers etc, then told there is a problem with the New Life Tower and would be fixed within 2 weeks. Absolute *******. It is worse than ever. I pay a fortune for my business contract and have to resort to a MTN pay as you go to make calls. I WANT OUT OF MY CONTRACT BECAUSE YOUR RECEPTION SUCKS AND YOU DO NOTHING ABOUT IT

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2018, 16:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Apr 2018, 08:55
Official

Good Day

Kindly note that feedback has been requested from our Network Team. Once again please accept our sincerest apologies for the inconvenience caused.

Regards

Dominic