Reception / Functionality

Seems with vodacom, you always have challenges.

I am living almost 20 years at my current address and for most of the time the reception is sub-standard. Since reporting it from the early days, Vodacom indicated the reception is sub-standard and they are planning a new tower. Although the reception was "not to bad" the last year, it went from bad to worse to non existent. The reception is currently so "bad" that we have to use our telcom landline to make phone calls!

I visited Vodaworld on Sunday and they log a call. Vodacom responded (very promptly) on Monday to confirm that the current tower is congested, leading to the sub-standard service we currently received. The technician indicated the are still planning new towers after 20 years! This is even slower than government all together!

When asked what options are there, the technician indicated that one can buy a booster at own cost. Really! Vodacom is monthly on time to deduct the debit order.

Even worse when I requested assistance to open my wifi-calling. No luck at all. I had to go to Samsung for assistance and their response is that Vodacom has block wifi-calling. Try to confirm this with Vodacom with no success.

Please Vodacom, assist me with the above-mentioned challenge.