SB
Stephen B

1 reviews | Active since Mar 2011

20 Jul 2017, 16:27

Receiving Notifcations from other account on my phone

<p>Good Day</p> <p> </p> <p>I been repeatingly reporting i am receiving notifications of data use and account billing for another contact number which is not linked or owned by me.</p> <p>However vodacom been failing to resolve the issue after it been reported twice already.</p> <p> </p> <p>Problem been going on since 15 Feb 2017</p> <p>Latest Ref : 1- ********** ********** </p> <p>Problem number : ********** </p> <p>Please contact me vodacom backoffice so this matter can be resolved.</p> <p> </p> <p> </p>

0
Replies (4)
Vodacom
Vodacom's reply21 Jul 2017, 07:20
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

SB
Stephen B's update21 Jul 2017, 13:09
Reviewer Update

I heard a phone call from Vodacom 1 missed (2/3 rings) call, thereafter sms notification ref been closed.. Yet nobody reached me to inform the status conclusions as such.

Vodacom
Vodacom's reply24 Jul 2017, 12:26
Official

Dear Stephan,

Please note that your matter has been resolved.

Regards,

Cassandra

Vodacom
Vodacom's reply24 Jul 2017, 12:27
Official

Dear Stephan,

Please note that your matter has been resolved.

Regards,

Cassandra