AN
Antoinette N

1 reviews | Active since Dec 2018

13 Dec 2018, 10:19

Receiving no Statements from VODACOM

Vodacom handed over my bill to Munnik Basson Dagama Inc. MBDINC has been deducting R350 off my bank every month which was fine. Vodacom used to send me an invoice every month to indicate these payments which was also fine. Then all of a sudden Vodacom stopped sending statements. Today's date is 13/12/2018 and I last received a statement from them in January 2018. I've asked for a statement and Vodacom responded to say I must contact their Legal Department. I've asked their Legal Department in September 2018 and now I'm still waiting for a statement. According to my own calculations my debt is paid off 2 months ago but MBDINC is still deducting the money. MBDINC is not responding to my queries and neither is Vodacom???? Can VODACOM please send me a statement!!!???

0
Replies (2)
Vodacom
Vodacom's reply13 Dec 2018, 11:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply17 Dec 2018, 10:35
Official
    Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance.  Regards  Consumer Website Team