zR
zachariah R

1 reviews | Active since Jan 2022

04 Aug 2023, 11:02

Receiving many unecessary emails from Vodacom fiber

The fiber team double booked the fiber installation in my house, so far the fiber installed but i continue to receive many emails saying i must book for a new fiber installation. No one seem to be able to resolve this issue as i continue to receive emails. I thought Vodacom processes are place, but looks like they are not. They cant remove my name from email batch, simple as that. On another issue, i continue to receive calls of the previous owner on one of the number i own that is on contract😔

0
Replies (1)
Vodacom
Vodacom's reply04 Aug 2023, 12:03
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team