zR
zachariah R
1 reviews | Active since Jan 2022
04 Aug 2023, 11:02
Receiving many unecessary emails from Vodacom fiber
The fiber team double booked the fiber installation in my house, so far the fiber installed but i continue to receive many emails saying i must book for a new fiber installation. No one seem to be able to resolve this issue as i continue to receive emails. I thought Vodacom processes are place, but looks like they are not. They cant remove my name from email batch, simple as that. On another issue, i continue to receive calls of the previous owner on one of the number i own that is on contract😔
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Replies (1)Vodacom's replyOfficial
04 Aug 2023, 12:03 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Aug 2023, 12:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
