JP
Jandree P

1 reviews | Active since Apr 2015

15 Apr 2015, 11:08

Receiving an invoice for a prepaid service

Good Day,<br> <br> On 13/02/2015, I telephonically requested my blackberry cellular phone contract to be converted to prepaid when the contract expires on the 09/ March 2015. Contact person was Kevin Math?, the call ref no. ***. He informed me that I will be billed until the 31/03/2015 and I have free minutes which should be use before the migration. I received sms from indicating that I have to used up the free minute and the insurance will also be stopped on 31/03/2015. The service was disconnected on 31/03/2015. Purchased a voucher of R100 at Reds Mall, Centurion for BIS &amp

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2015, 14:43
Official
Hello Jandree,

We apologise for the service that you received and the inconvenience caused in this regard.

The matter will be escalated and a consultant will be in contact to assist with resolution.

Kind regards
Vodacom Consumer Website Team