JP
Jandree P
1 reviews | Active since Apr 2015
15 Apr 2015, 11:08
Receiving an invoice for a prepaid service
Good Day,<br> <br> On 13/02/2015, I telephonically requested my blackberry cellular phone contract to be converted to prepaid when the contract expires on the 09/ March 2015. Contact person was Kevin Math?, the call ref no. ***. He informed me that I will be billed until the 31/03/2015 and I have free minutes which should be use before the migration. I received sms from indicating that I have to used up the free minute and the insurance will also be stopped on 31/03/2015. The service was disconnected on 31/03/2015. Purchased a voucher of R100 at Reds Mall, Centurion for BIS &
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Replies (1)Vodacom's replyOfficial
15 Apr 2015, 14:43Hello Jandree,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
Vodacom's reply15 Apr 2015, 14:43
Official
Hello Jandree,
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
