mJ
matome J

1 reviews | Active since Aug 2014

01 Jul 2023, 08:53

Received sms for unpaid debit order from Vodacom, contact them to dispute this and rescheduled another debit order

Received sms for unpaid debit order from Vodacom, contact them to dispute this and rescheduled another debit order. To my surprise they where debiting wrong account and forcing me to do EFT coz of their mistake and told me that if I don't do payment my account will be suspended. What a joke

0
Replies (1)
Vodacom
Vodacom's reply02 Jul 2023, 11:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team