Received package without all i saw on the website.

Item: Vodacom
Rating: 1
Author: Michelle T

Hello, I bought a laptop Hauwie D14, which on the website it was a laptop, bag, mouse, VIP service and Microsoft on the 02 May, already on the 5th it was delivered though it came a box with laptop, a bag and mouse without VIP service and Microsoft.

On the 9th i sent an email till today no answer, i sent another one today in the morning.

Before sending emails, I tried to call I have been taken from one person to another without help for days, went to vodacom in festival mall got a respond that it is not their part to sort it out as it is branch, and I bought online meaning I must call on the same number which already i did without help.

I need the full package as I saw on the vodacom website. *** order number.

Regards Michelle

Helpful (0)

Replies (2)

Vodacom's replyOfficial

15 May 2025, 07:58

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply15 May 2025, 07:58

Official

Michelle T's updateReviewer Update

18 May 2025, 07:18

Morning I am still disappointed with your service, only getting 1 call on the 15th morning to be told that I will get another call till today, no one came back to me.

Michelle T's update18 May 2025, 07:18

Reviewer Update

Morning I am still disappointed with your service, only getting 1 call on the 15th morning to be told that I will get another call till today, no one came back to me.