RECEIVED BROKEN PHONE

PLEASE SAY VODACOM HAS A BETER PLAN THAN THIS:<br> <br> Annelize: I ordered the phone via online upgrade. Please can you arrange for it to be collected and sent me a new phone<br> Annelize: As i said i did do a sim swop and the new sim card is active but the problem is with the new phone<br> Shalane: A reversal will take 7 to 14 working days. There after you can re upgrade.<br> Annelize: So I will be without a phone until then???<br> Shalane: Yes. I do apologize. A reversal takes 7 to 14 working days.<br> Annelize: When will they come to collect?<br> Shalane: I will not be able to give you the date. I will be able to log a request for a reversal. I do apologize.<br> Annelize: Can you give me a reference number?<br> Shalane: You will receive a sms once the reversal is sent threw.<br> Annelize: But the phone doesn't work??<br> Annelize: Whereto will the sms be sent as my phone does not work?<br> Shalane: It will be sent to the upgrade number.<br> Annelize: The upgrade number is the one that does not work!!!<br> <br> WHY MUST I BE WITHOUT A PHONE FOR 14 DAYS IF IT IS NOT EVEN MY FAULT!!!