RV
Ruan V

1 reviews | Active since Jan 2018

18 Jun 2019, 14:30

Received a legal letter for a fully paid and cancelled contract

Extremely disappointed... I cancelled my contract prematurely, and paid the full outstanding amount as required by the cancellation procedure. I paid all my dues to cancel this ****** contract... Now not even 3 months later, do I receive a legal letter from Vodacom's attorneys that my account (that I cancelled and paid in full) is in arrears. They made the cancellation process hard and expensive enough, but to still be sued for outstanding fees that are nonexistent is borderline ******** of them. Have tried to call in so many times to settle things, but their automated system won't even recognize my entered contract number when phoning them. What pathetic service from a ******** company... I'm truly sad that I devoted 5 years of my life working for them and earning them millions in overseas revenue... For what? Just so they can ***** over the working man?

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2019, 15:45
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team