JJ
Jaco J

1 reviews | Active since Jan 2011

09 Sept 2016, 16:07

Receeived an account for nearly R6000 ???

<p>i am a vodacom red vip customer which lets me call unlimited & send unlimited sms's & 5 gig data per month. i also have an adsl 10mb uncapped land line at my place. today i recieved my cell account and my data usage is R2534.06 ex vat which results to a wapping 2.53 gig of data used out of bundle.</p> <p> </p> <p>i called the 114 call centre and spoke to a lady called Rendani Mainganya she was to me clueless on how to deal with this. as i have a spend limit set since day 1 of R500. she says its easy to go over and explained that if you are on a call just before your limit is reached it will only charge you once you are finished with the call. which to me doesn't make sense at all as i went over with the data they claimed. i requested to speak to her manager which she said sorry she is busy. her mamagers name is Alga and wasn't intrested to talk to me and just told her in the backround to eculate it.</p> <p> </p> <p>i will not pay this data usage and will fight this in court if i have to.</p> <p> </p> <p>i will also advise everyone i possibly can via social media to avoid using vodacom.</p> <p> </p> <p>vodacom is quick to deduct money but never quick to resolve a problem.</p> <p> </p> <p>all my call has been recorded and i have advised each time i spoke to an agent of vodacom.</p> <p> </p> <p> </p> <p> </p> <p> </p>

0
Replies (1)
Vodacom
Vodacom's reply10 Sept 2016, 07:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team