PM
Patience M
1 reviews | Active since May 2019
15 Sept 2020, 08:39
Reccuring data bundles
I once did a reccuring data option in July which is monthly and I tried to cancel it in August where I was given the *135*3# ussd to manage that. I dialed the number on the 16th of August after they took the data bundles were loaded and I received info that I cannot cancel the subscription when the deduction date is far, I have to do it 2 days before. In September the 13th I tried to use the ussd, it's no longer valid. I called customer care and they told me it has been cancelled on their side I don't have any subscriptions. On the 14th and 15th of September I received an SMS from Vodacom that I am due for my data reccuring, I have to recharge. Can I kindly be assisted on this.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
15 Sept 2020, 09:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Sept 2020, 09:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Sept 2020, 09:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query has now been resolved. Regards Consumer Website Team
Best regards,
PM
Patience M's updateReviewer Update
25 Sept 2020, 06:29Good day.
It seems like my issue hasn't been resolved, since I stopped receiving the daily text reminders I thought everything was fine until I loaded airtime today to receive text that my reccuring data has been loaded. Please kindly assist on this matter.
It seems like my issue hasn't been resolved, since I stopped receiving the daily text reminders I thought everything was fine until I loaded airtime today to receive text that my reccuring data has been loaded. Please kindly assist on this matter.
PM
Patience M's update25 Sept 2020, 06:29
Reviewer Update
Good day.
It seems like my issue hasn't been resolved, since I stopped receiving the daily text reminders I thought everything was fine until I loaded airtime today to receive text that my reccuring data has been loaded. Please kindly assist on this matter.
It seems like my issue hasn't been resolved, since I stopped receiving the daily text reminders I thought everything was fine until I loaded airtime today to receive text that my reccuring data has been loaded. Please kindly assist on this matter.