JC
Johan C
1 reviews | Active since Apr 2020
14 Apr 2020, 13:04
Reasoning that boggles the mind
Strange how Vodacom does not allow you to upgrade to a contract costing R1450 per month but allows an upgrade to a contract costing R2 000 per month and then states affordability as the reason for not allowing the first. I find this absolutely shocking and mind boggling from a loyal 20 year Vodacom Subscriber.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Apr 2020, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Apr 2020, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Apr 2020, 15:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have already been in contact with our Upgrades Department and have been advised accordingly. Regrettably, the feedback you received remains the same. Regards Consumer Website Team
Vodacom's reply14 Apr 2020, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have already been in contact with our Upgrades Department and have been advised accordingly. Regrettably, the feedback you received remains the same. Regards Consumer Website Team
JC
Johan C's updateReviewer Update
14 Apr 2020, 16:43Thank you for your reply. What I do not understand is that you are willing to have me sign up with a higher monthly premium than what I would like to spend and do not block that? It just does not make sense. I still have no meaningful and understandable explanation. I have numerous accounts with you and have been paying them without fail. The only issue we had some time ago was the debit orders that needed to move.
JC
Johan C's update14 Apr 2020, 16:43
Reviewer Update
Thank you for your reply. What I do not understand is that you are willing to have me sign up with a higher monthly premium than what I would like to spend and do not block that? It just does not make sense. I still have no meaningful and understandable explanation. I have numerous accounts with you and have been paying them without fail. The only issue we had some time ago was the debit orders that needed to move.