Reaped off data and failed to cancel insurance

Hi, I would like to report a total reap off of Vodacom insurance for laptop, I cancelled the insurance on the 15 June 2023, to date it has not being cancelled. Agent Hloni has been trying to get through insurance department,but to date there's no response whether it is via email or telephonically. Is the guys at that department overseas or same company in SA?, Again I will be billed for it just like data not easy used each month but it's not accumulating.I have been getting data and since Aug last year, I have not use the data but it is zero monthly, how does that really work. Please CEO, intervene because vodacom service it's worse now. Reaped off of data and unwanted insurance. Can I be refunded that insurance invoice, plus data compensation for 11months.