Reap off, asymmetry of information and not treating customers fairly

I'm a vodacom contract holder. In January 2018 I took a phone for someone else. The package that we took was a "u flexi 150", meaning that my dependant was only expected to receive a recurring monthly data of R150. The dependant usually uses the airtime every month to purchase a one gig that costs R149.

The monthly statement for February 2018 came correct. However, the monthly statement for March 2018 was not appropriate. They charged my account for the other phone a recurring 1 gig data bundle for February and March that I did not even activate.

MERRIAM from vodacom told me that it was activated by my dependant. How can a dependent be allowed to activate something when they are not the contract holder? This is a reap off as I'm the one who is responsible for the account.

Vodacom knew about the recurring data but they never saw the need to inform us about this so that we can be aware of it when I entered into the contract. This is asymmetry of information. Vodacom is really not treating its customers fairly. They were very ********* in their dealings and they were never transparent with us.

Even worse, one of their employees gave my dependant a free one gig today which my dependant refused to take. The employee went against my dependant's wishes and still went ahead with what she did not agree with.

I'm currently on a top up with vodacom and I'm paying my bill well. However, I will never do business with them again unless they own up to their mistakes. I'm very much disgusted with their service. They are using loop holes to make money.