cT
charmaine T

1 reviews | Active since Mar 2015

08 Dec 2015, 13:18

reap off

This serves as a warning to Vodacom contract customers. As it is peak time, Vodacom is overcharging on cellphone usages. I have requested on several occasions for them to forward me a detailed bill to show how and where I've been spending my data and airtime and I was told they cannot help me with the bill but they can give me my balance details (which was unnecessary). I was even more conscious about my cellphone usage this month but on day 5 of the month I was already informed that I have used up my monthly limit (which often lasts for the entire month). like I said be wise, peak season is time for commercial stores like Vodacom to implement peak rates. disappointed!!!

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2015, 15:14
Official
Hello charmzat,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,