Really very poor Service. Unimaginable. Shocking and Despicable.

I requested an upgrade from Vodacom after not having upgraded for about 3 years. Upgrade was processed. 1) No-one advised what the required documents to be presented when delivering 2) Phoned 2 times to find out why Nano SIm and DS Sim were not supp****. I was advised it is procedure that it would be sent separately - it was never stated that the sim cards would be sent later. 3) Phoned in again to follow up, only to find out that request email not send to admin for Sim Card delivery 4) Sim was delivered with RAM and could not be handed over, again second set documents not prepared as these were not requested to be prepared. Ran all the way after work to get copies of documents 5) Still today not RAM nor Vodacom or Bytes know what is going on. Staff very unhelpful, do not phone back when they say that they will. When you complain you are told it is the procedure. I still have a phone set and no sim card since the handset was delivered on 30 Oct. The upgrade request was processed 22 Oct. Today phoned RAM and gave them reference number k ********** they said the sim card was sent back to Johannesburg. But the RAM office is adamant that the sim card is in CPT. It has now been many days and I cannot enjoy the use of the phone, as no SIM card is available. Handset lying in box and unused. Despicable service. Poor poor poor service!