RW
Rudolf W

1 reviews | Active since Oct 2022

14 Jun 2025, 12:19

REALLY UNPROFESSIONAL SERVICE FROM SKYNET

To whom it may concern

I would like to express my dissatisfaction with Skynet a courier company you guy use firstly my package gets shipped from you guys to Elandsfontein from there it went to Witbank then it got scanned and everything went well it even got scanned that it's on its way to me just for my wife to be called to come and fetch it at a certain point were the driver were and when she came there the driver told here JOH I forgot it at the depo now I mean how the ........ Do you get that right after you scanned it to be loaded and it's a pretty big box it's not a charger I upgraded to then the guy have the audacity to tell here that it would be delivered today that would be saterday they aren't even open on a saterday so the gentlemen don't even know his own working hours or he just decided to lie how can you guys use people like this I could have had my parcel already now I have to wait because Monday is a public holiday I hope and pray they are working.

Please I need some reassurance from Vodacom on how and when I'll receive my package because this isn't the way you do service.

0
Replies (2)
Vodacom
Vodacom's reply15 Jun 2025, 11:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
RW
Rudolf W's update17 Jun 2025, 15:00
Reviewer Update
I am Truely lost for words really you do the upgrade on last week Monday the 9th spoke firstly to the gentlemen who did the upgrade to upgrade me to a data line and to the S10 Xiaomi vacuum everything was done I went on with my day phoned again spoke to a different gentlemen to ask if I can get the S10 in a different colour not white he told me no sorry everything is white Friday they had to deliver it the guy forgot it by the Depo told me it would happen on saterday but they are closed and Monday was a public holiday so today it was delivered signed for it because I want to leave to go and enjoy my holiday that I had to wait for the delivery guy quess what Vodacom send me the E5 not even what I asked for I Truely lost my faith in humanity I opened the box stared it up to clean my house and left my mind is blown really I can't express how lost for words and the incompetence of people really