EvdW
Ekhard van der Westhuizen

1 reviews | Active since Sept 2016

05 Sept 2016, 16:22

Really **** service

<p>So a couple moths back I had problems with the vodacom app i call in and they told me i must wait there is a issue with the app after a few days a decides to try again to creat a account but still the same error "check your email" someting like that so I leaft the app, second one is I did a simswap on my simcard I noticed that I can't buy airtime usesing my bankcard on the *111# option didnt work so i phoned again custemor service they told me it beacase of the simswap and that it will be fixed I a cuople of days (stil waiting for it to be fixed) third problem since a few months ago I started to have a issue with my data as i dont get my sms saying its almost done and now i dont get any sms's at all not even from my bank, last problem so as a prepaid custemor we dont get any beniffits but my vriend thats on contract with vodacom and is on a top up he get beniffits so please explain why you guys have so **** service and can I go back to Cell C where I had no problems at all.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Sept 2016, 07:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,