REALLY REALLY TERRIBLE SERVICE

Vodacom I am quite tired of complaining but what else must I do. I have just upgraded my data contract, and after receiving the device by courier, there is no sim card supp****. My old sim card does not fit this device. isn't it standard procedure to supply the sim card for the device you are supplying?????? I emailed Yusuf who tells me I must now go into a Vodacom shop and pay R65 for a sim swop. Sorry I refuse to now pay for something that was supposed to be supp****, and I dont have two hours of my busy time to waste on your error. Seriously, this is really absolutely terrible service that I just cant figure out why you are not efficient. This is what your business is. Is it really up to me to tell you how to do your business. I am so disappointed.