Really Really Bad Service from Vodacom. Very frustrating.

Good day Re: AS Swart - Account I***-0 - ***

My father passed away and I have requested that they change the banking details and they refused to do so. All the other institutions helped me accept Vodacom.

So we were in arrears for November. We went to Vodacom Key West to try and sort this. They told us that we must pay the R 3707 and then it will take 4 hours then we will be able to use the cellphones again. My father is not the only one that has a phone there are 4 or 5 lines on this contract. Vodacom has suspended the account now my Mother cannot phone and neither my God Child. I was also told to send a mail to the legal department, no reply from them as yet. I send a mail yesterday and it is now today 09:24. They have read the mail but is not interested to reply. I was also told by call center to send a mail to ***. No reply from that e-mail either. I have send a mail on 2 November 2020 asking to change the banking details. I have used the customer care email for Vodacom which is being advertise on the internet that you will get a quick response from Vodacom, It did not happen. NO REPLY!! If you phone the call center you must go trough a lot of hoops and then they say they have high call volumes and it will take time before you can speak to an agent. I do not have time to spend hours on a phone to get results.

It is now 3 days and we are paying for a service we do not have anymore. Maybe I will get a reply now or maybe not. Let see!!

Doreen Swart ***