dB
danie B

1 reviews | Active since Feb 2010

28 Oct 2015, 13:04

Really POOR service from Vodacom

I have been trying to purchase a Vodafone Smart Ultra 6 for three days now. It is advertised at 3300.00 on the vodacom website. The application for an online purchase does not work. Call centre advises me there is a problem with the application (for three whole days???? really). Tried walking into a store to buy the phone there and they want a ridiculous 500.00 more. Soon the special expires and then Vodacom wants more money for the phone which I will have to pay as a consequence of their pathetic service. I was sent from pillar to post (was given 4 different numbers to call) .To top it all the consultant, after requesting service in Afrikaans, spoke English, was rude, kept interrupting me and slammed to phone down in my ear. I obviously rated service at 0. Seems Vodacom wants us to do business elsewhere.

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Replies (1)
Vodacom
Vodacom's reply28 Oct 2015, 15:10
Official
Hello root,

Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.

Regards
WM