1 reviews | Active since Feb 2010
Really POOR service from Vodacom
I have been trying to purchase a Vodafone Smart Ultra 6 for three days now. It is advertised at 3300.00 on the vodacom website. The application for an online purchase does not work. Call centre advises me there is a problem with the application (for three whole days???? really). Tried walking into a store to buy the phone there and they want a ridiculous 500.00 more. Soon the special expires and then Vodacom wants more money for the phone which I will have to pay as a consequence of their pathetic service. I was sent from pillar to post (was given 4 different numbers to call) .To top it all the consultant, after requesting service in Afrikaans, spoke English, was rude, kept interrupting me and slammed to phone down in my ear. I obviously rated service at 0. Seems Vodacom wants us to do business elsewhere.
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
