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fatiema E
1 reviews | Active since Jun 2020
18 Jun 2020, 16:12
REALLY POOR SERVICE!!! DISGRUNTLED CLIENT!!!
FIBRE INSTALLATION POOR SERVICE DELIVERY I would hereby further like to express my disappointment re the unsatisfactory level of service. I do expect much more from such a prestigious and reputed organization like Vodacom. I had trusted that Vodacom would have dealt with my query as top priority as it has pass the Service level agreement timeline. It has been a case of we will revert back shortly however we have received no concrete response - 29 days later!!! Vodacom has failed to meet my customer expectations in terms of quality of service, response time or overall customer experience. TOTALLY DISGUSTED!! Will not recommend this service offering!!!
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Replies (2)
Vodacom's replyOfficial
19 Jun 2020, 09:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Jun 2020, 09:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Jun 2020, 10:41Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply25 Jun 2020, 10:41
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,