EJ
Eeswaran J

1 reviews | Active since Jul 2016

06 Sept 2016, 19:37

Really! No wonder people have no respect for Vodacom. Just cannot keep there promises.

<p>Moenier de Vries is the person working with complaints between Hello Peter and Vodacom. See the promise he made more than 12 days ago, and still nothing happening. Then Vodacom still sends a Vodacom statement with all the incorrect payments, witch Moenier was going to sort out. Double deductions where made on the satements and was never rectified. Kept sending me a Credit Note I ********** .</p> <p>Why all these promises? Why?</p> <p> </p> <p>Good day Eeswaran Owen Jackson</p> <p>As discussed, kindly reply to this email with your bank details. Upon receipt I will refund the monies due.</p> <p>Again please accept our sincere apology for any inconvenience caused.</p> <p>Kind regards <br /> Moenier de Vries <br ********** <p> <br />Good Morning,</p> <p> </p> <p>Many thanks for your email an your call yesterday. Please find my banking email below.</p> <p> </p> <p>BANK ACCOUNT NUMBER: Cannot put my details on Here</p> <p>BRANCH CODE: </p> <p>BRANCH NAME: </p> <p>ACCOUNT NAME: </p> <p> </p> <p>If you need any more information please call me,</p> <p> </p> <p>Kind regards</p> <p>Eeswaran Owen Jackson</p> <p> </p> <p> <br />Morning,</p> <p> </p> <p>As per our telephonic conversation, you said monies will be in my bank account within 7 working days. I send my details please see the below on Thursday, before 8 the morning. Yester was 7 working days and still nothing.</p> <p> </p> <p>What is the problem with all the promises made and just no action.</p> <p> </p> <p>Kind regards</p> <p>Eeswaran Owen Jackson</p> <p> </p> <p>PS: Please do not call me with anymore promises. Just sort the problem out</p>

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Replies (1)
Vodacom
Vodacom's reply07 Sept 2016, 07:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team