Really need URGENT assistance

I am asking for assistance Due to unforeseen circumstances I was not able to pay my account. I called this morning to ask for some way to arrange a payment option. A person initially assisted me arrange to make a partial payment so that the account can be unlocked to be used. I am using the phone for business. Later during the discussion, he indicated that he was now told by his Supervisor that it cannot be done, and I asked to get assistance from the Supervisor. Zanele Masuku, the Supervisor called me now and said Vodacom will not be able to assist and that she can also not transfer me to anyone else to escalate the matter. While speaking she just dropped the call. She told me that the whole outstanding amount needs to be paid before the phone can be unlocked. I am unable to pay the whole amount and is really trying to make an arrangement, without running away from my responsibilities. Can this matter please be resolved