Really need to hire IT agents that want to be there.

I am not sure who the non IT people are working at vodacom. But when I have to go thought multiple platforms to get a line speed adjustment, with eventually getting it, receiving a call later asking has the speed been adjusted.

Yes it has but I keep getting line drops. Then the guy will ask stupid questions like please send us a speed test, or are you connected via wifi like he's talking to a tool, I am in IT myself, or with the scripted question I suppose I am the only one in IT here.

Sends me a email with speed tests links and 2-3 days after ticket closed "resolved", like really? Clearly there is a communication barrier, how am I supposed to display line drops via a speed test? Please explain...

What's next? Please connect directly to the ONT and send us a speed test.. this reading off a script really has to end, Hire proper IT agents.

Really the worst 3rd party ISP I ever had to deal with.