Really Hurt, Angry and Discouraged

My partner got ******, we struggled to get in touch with Vodacom's insurer to follow due processes only for them to eventually pick up and decline the claim.

I never thought I'd be saying this about Vodacom because they are good to you when you sign a contract but terrible after the sales; if you're looking for a service provider to take out a contract with, let Vodacom be your very last and least option and only if you want pain and chaos!!! There is just no care or concern for the consumer whilst they keep deducting your account. And you can't cancel because it's too expensive.

Their insurance partner is the absolute worst. This insurance company and Vodacom continue to deduct the account yet refuse to approve an insurance claim after so many hoops. The customer service sucks because nobody is willing to help or go an extra mile to help sort this out.

Even after the claim was taken to their complaints department, they sent a generic response which shows that nobody cares and nobody looked into the matter. I am horrified that Vodacom insists on using this company for their contract insurance. My only advice is that you stick to reputable insurance firms like Naked or MiWay. We live in a country where you can be ****** more than once a year and these companies don't care about their client's experiences. Run as fast as you can, for your peace of mind.