NH
Neil H
1 reviews | Active since Jul 2018
01 May 2024, 10:43
Really frustrated with upgrades department
Upgraded my Vodacom LTE internet to a new package, phoned to confirm 3 times that the upgrade has been made. They sent me a broken router, and when the 1st of May came the amount deducted was the same as the previous month and the internet speed was also exactly the same, that after confirming 3 TIMES that the upgrade has been performed...
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Replies (3)
Vodacom's replyOfficial
01 May 2024, 11:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 May 2024, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NH
Neil H's updateReviewer Update
01 May 2024, 14:25While your agent helped me sort out parts of my account I'm still where I was before, the internet speed is still the same as my previous account (full bars signal) and the new router sent does not show any signal when the sim card is inserted (the simcard is registered)
NH
Neil H's update01 May 2024, 14:25
Reviewer Update
While your agent helped me sort out parts of my account I'm still where I was before, the internet speed is still the same as my previous account (full bars signal) and the new router sent does not show any signal when the sim card is inserted (the simcard is registered)
NH
Neil H's updateReviewer Update
07 May 2024, 07:58It has been quite a struggle but with all of the calls that I have had with Vodacom I have had some excellent service from some of the employees. Two employees in paticular, Lebo and Shahiib has gone out of their way to help me and phoned me back like they promised they would, even though I have had a bad experience overall the customer support that I have received from most of the staff has been excellent.
NH
Neil H's update07 May 2024, 07:58
Reviewer Update
It has been quite a struggle but with all of the calls that I have had with Vodacom I have had some excellent service from some of the employees. Two employees in paticular, Lebo and Shahiib has gone out of their way to help me and phoned me back like they promised they would, even though I have had a bad experience overall the customer support that I have received from most of the staff has been excellent.