1 reviews | Active since Jul 2016

27 Jul 2016, 16:05

Really fed up now

<p>In May, I cancelled my contract with Vodacom as it had lapsed and I wasn't really happy with it. I was suckered into renewing it. But, after nearly a month and no handset, I complained on Facebook, Xolani spoke to me and it was agreed that I would indeed cancel. Last month, Vodacom tried to charge me for the service that was cancelled. Luckily, I had already stopped the debit order. Now, Vodacom is sending threatening emails.</p> <p> </p> <p>fix your issues, look after your customers. I have a contract with Cell C and with Telkom and between them I don't get half as much grief as Vodacom has caused.</p> <p> </p> <p>I WILL NOT ACCEPT CALLS, EMAIL ONLY</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jul 2016, 05:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,