1 reviews | Active since Jul 2016
Really dissatisfied
I've been a vodacom client for almost 10 years, so this review really is a last cry for help and probably the last chance I'm given vodacom before I move everything away.
About 6 weeks ago I tried ordering an iphone 8 plus 256g as I really want it and my upgrade is due. So it was ordered with out any luck. I've called more than 20vodacom branches forthe past 3weeks again without any luck. I've been told more than 15 times that your vodacom staff will get back to me and till today no one has phoned, almost as if you don't care about your customers. I have also tried contacting your head offices and customer cares lines and I've used the my vodacom app several times. So I'm really, really just on the verge of just giving you as vodacom the boot.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Heindrich,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,
Dear Heindrich,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Ashwin Abdurahman
Consumer Website Team(SA)
Best regards,