KC
Kotie C
1 reviews | Active since Jan 2018
04 Mar 2019, 11:41
Really dissapointed
I have been battling since the 29th of January to get assistance. They sell a contract and then whatever... I have been invoiced twice for a Data contract and now Mondo claims Vodacom needs to sort it out and visa versa. How can i be charged for February and March if i only received my data on Friday... I would like to challenge Vodacom if they can sort this out now while i went public...
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Mar 2019, 12:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 12:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
KC
Kotie C's updateReviewer Update
05 Mar 2019, 08:02I am still waiting.. nobody has called me.
Check your records - you have invoiced Feb - which i used. But i am invoiced for March already which i haven't used - since when do you invoice in advance. I only used 5 gig on this new contract but have to pay to invoices. I want this sorted out by today or i am cancelling this - i have been battling since the 29th of January with you and MONDO regarding this. Always quick to sell but no after service - i will never take out a new contract over the phone again. I have a meeting and will only be available after 11h00 today.
KC
Kotie C's update05 Mar 2019, 08:02
Reviewer Update
I am still waiting.. nobody has called me.
Check your records - you have invoiced Feb - which i used. But i am invoiced for March already which i haven't used - since when do you invoice in advance. I only used 5 gig on this new contract but have to pay to invoices. I want this sorted out by today or i am cancelling this - i have been battling since the 29th of January with you and MONDO regarding this. Always quick to sell but no after service - i will never take out a new contract over the phone again. I have a meeting and will only be available after 11h00 today.
Vodacom's replyOfficial
05 Mar 2019, 14:14Dear Kotie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you and your number is engaged. Please contact our Call Centre on 082 135 (free call from Vodacom sim) for further assistance if required. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you and your number is engaged. Please contact our Call Centre on 082 135 (free call from Vodacom sim) for further assistance if required. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply05 Mar 2019, 14:14
Official
Dear Kotie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you and your number is engaged. Please contact our Call Centre on 082 135 (free call from Vodacom sim) for further assistance if required. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you and your number is engaged. Please contact our Call Centre on 082 135 (free call from Vodacom sim) for further assistance if required. Regards Consumer Website Team(SA)
Best regards,