Really disgusting service

<p>I went online on the Vodacom website on Saturday, Sep 3rd enquiring about upgrade packages. I received a call from a lady who assisted me with a suitable package and we processed the upgrade telephonically. Delivery of the new handset reached me by Tues/Wed. I obtained a new Nano sim on Saturday, Sep 10th, only to find out on Sunday that the new handset isnt working. On Monday, I got a hold of Vodacom and advised them that the handset isnt working and I requested for a new handset to be delivered and this handset to be collected. They said that it doesnt work that way. The defective handset will be collected, it can take up to 14days. After the reversal has been processed, only then can we chat about a new handset. I was extremely upset, as I am totally inconvenienced, and I have a new nano sim that I cannot use. Why would the delivery take 2-3 days and collection of a defective handset take 14days. Today is Sep 26th and the handset has still not been collected. Never again will I ever process an upgrade online. The service is pathetic.</p> <p> </p> <p>I need this matter resolved a.s.a.p. please</p>