Really Disappointed

<p>I have been very disappointed with Vodacom lately, their service has been poor and I'm seriously asking myself whether I'm with the right cellphone provider. </p> <p>Ref:A2-20MP-9R11AY, that was hadnled by Michael Van Wyk, who thinks his rather smart. </p> <p>On the 19th of December at 5:21 PM, I received a sms stating that my data has depleted and after a hour I got another sms stating the same. In my attempts of trying to buy more data with airtime I had in my account. I received a message stating that I don't have any airtime. Which came to me as a huge shock! I know for one, I wasn't connected to the internet and I have restricted my background data on my device, meaning that my phone cannot use any data or airtime, while I'm not on a application. The call centre agent, couldn't even explain to me how airtime worth +-100 managed to dissappear, besides saying I was connected to the internet? I even requested him to send me a usage report, that shows the times, airtime used and also applications that I was connected to, which he said he can't!</p> <p>Furthermore, since I don't have any data or airtime, I tried to do airtime advance, it shows that it was successful, but I don't receive the airtime. </p> <p>Can someone please attent to all these concerns, cause unless proven on how my airtime went away, Voda will loose a very loyal customer. </p>