1 reviews | Active since Oct 2018
Really bad service!!! Waiting on Fibre
I have been a Vodacom subscriber for may years which is why I chose Vodacom as a fibre ISP. BIG MISTAKE!!!!!! order - SO180 ********** 73 I have waited over 2 months and get absolutely no responses. Sanele is the sales person for my area and he gave me his supervisor's details - Abigail. I message daily and get nothing back. I have made several calls to the helpline and get nothing! I have even called SADV who has simply said that they don't have an order from Vodacom. I received the free LTE but I am now being charged even though I have written proof from the Vodacom salesman (Sanele) that I won't be charged. I have called to cancel yet I am still sitting with the ****le and again, no feedback. reference for cancellation SR 181 ********** 82 I am looking at other options, might just cancel all my contracts with Vodacom, including my wifes, daughters and sons.
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have handed your query over to the Fibre to the home team and you will be contacted shortly with feedback. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried calling you today and there was no answer. We have handed your query over to the Fibre to the home team and you will be contacted shortly with feedback. Regards Consumer Website Team(SA)