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Gail C

1 reviews | Active since Apr 2011

06 Jan 2020, 11:52

REALLY BAD SERVICE FROM VODACOM

I would like to complain about the Vodacom Century City branch.I took my device in for repairs on 20/12/2019 - Job Number *** but firstly before technician even looked at device consultant tells me that warranty is voided(contract taken out 2019).I do admit the first month my son got the phone he dropped it twice,got him a cover there after.But the device should've stopped working then already,now 6 months later we shopping,phone in my bag.Take phone out & it's off,I assume battery died.We get home it doesn't want to charge & doesn't go on. Now today(06/01/2020 at 11h33) I get a call saying your device cannot be repaired,please collect or we will dispose of it.I asked what about the warranty.Consultant advised "I told you device cannot be repaired"So that is it & now I'm just supposed to accept and continue paying this contract & be happy. Vodacom service really sucks and maybe it's better if I just change networks.

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Replies (3)
Vodacom
Vodacom's reply06 Jan 2020, 14:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
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Gail C's update10 Jan 2020, 11:06
Reviewer Update
To date no one have made any contact with me regarding my complaint
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Gail C's update28 Jan 2020, 07:57
Reviewer Update
I understand why the service offered in stores are so bad as it seems to be the service which Vodacom offers.My original query was 6th January and to date no one has made contact with me or even attempted to help resolve my issue.Vodacom service is dropping drastically & customer service somehow is not their concern any longer,not interested.