Really bad service - FIBRE

Super disappointed with Vodacom, I logged a service request to move my fibre to a new address a month ago and to this day I haven't received any form of communication from them, I call everyday and each time I'm told the matter is being escalated and the manager will contact me by close of business and they never do, the next day the call centre agent can't see any comments or updates on my request.

I'm basically now paying a lot of money for the services I'm not receiving, and since I work from home and desperately need the internet to perform my duties my work is badly affected by this.

I'm now considering making business with a new service provider and terminating all my over 20 years services with Vodacom