Really Bad Service

I cancelled my Fiber order due to no communication from vodacom. a lady in the retention's department called on on the 4th of feb 2020. i got offered a good deal with LTE while waiting for my Fiber to be installed. I agreed to this package. when I called vodacom to track this order it is said that there has been no order placed for me. i have been trying to get hold of any information that i can get hold of and nobody can help. I have emailed the lady a number of times to find out what is happening and i have had no response. I am really disappointed in Vodacoms' service. I would have thought that their service was better than this. I would like someone to call me by end of today. i would actually like my products Delivered by end of today as I was told i would have it by Monday the latest.