Really Bad Service and NOT HAPPY!!!!

<p>I have 2 complaints!</p> <p>1. Reference no: ********** 5. I phoned the repair centre to ask what is happening with my phone. I was then asked if it is the first time that I am phoning. I told her that I phoned once to ask how long the phone will be in JHB and was told a minimum of 2 weeks. The last sms update I received was on the 7th of Dec so I decided to phone and asked for an update. I was told that the phone is an OBF and will be replaced. My problem is that I was told by Janet that they only send the email to request the new phone when the customer phones in! WHAT IF I ONLY PHONED NEXT MONTH!!!! This is NOT customer service!!!!! I asked her why must I phone in first before they request the new phone and why not phone me, she told me Im asking the wrong person!! I am using an old Blackberry and does not work properly at all!! WHen am I getting this phone now???? I think that this process of Vodacom is pathetic. I dont understand why you must wait for the customer to phone in to complain before being assisted!!!!</p> <p> </p> <p>2. Reference no: 1- ********** 688841. I complained about my account being so high on the 6th of December and was told that I should get a credit on my account by the consultant. I then received a message on the 10th that the query was closed.. I then phoned in that same day and was told that the queries I was raising was not the queries that were logged! I had a limit of R50 on my one data line which was now charged at over R1700 and my other line which was upgraded in October to a top up 350 was now charged in December at over R700 as well! At the same time, my numbers dissapeared off from my Vodacom App!!! I received a SMS update last Wednesday the 14th that my query was esculated. YET I AM NOT HEARING ANYTHING FURTHER!!!!!</p>