Really bad service and incompetence

After spending in excess of 3 hours talking to Vodacom to come and pick up the phone that was cancelled due to the fact it was put on the wrong contract number and reinstate my other package or the equivalent on my number, I am still waiting! I tried again yesterday to get the problem sorted and again they wanted to transfer me from one person to another. The hilarious thing is that Myvodacom still shows I have my old phone, but I have apparently had an upgrade. All I want is for them to come and pick up the phone so I can get an upgrade with them if I want it after all this mess or I am seriously thinking of cancelling all four numbers I have with them and porting them to another service provider.