1 reviews | Active since May 2017
Really bad service
<p>Good day </p> <p>I have been a prepaid customer who wants to upgrade to a contract. My credit score is Excellent however according to Vodacom systems I am rated to the lowest level and no one at Call centers are able to assist me in how Vodacom obtain their information to rate me on the lowest level of credit. Please advise why I now have to pay a once off amount upfront before the contract is granted to me? </p> <p>I have been a Vodacom customer for many years and had a contract with Vodacom before. I maintain a good credit record but Vodacom refuse to grant me a deal. Please contact me!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I'm still waiting for a response??? Almost 5 hours later.. is that "shortly "??
I'm still waiting for a response??? Almost 5 hours later.. is that "shortly "??
Dear Michelle Carstens,
Thank you for your patience.
We've responded to you via SMS with feedback.
Regards,
UW
Dear Michelle Carstens,
Thank you for your patience.
We've responded to you via SMS with feedback.
Regards,
UW
Hi Ula Wiggins
thank you for your message, however I am still not able to obtain the contract deal I want. No change was made to my profile level since last week????
Why would you inform me that you reviewed my profile and waste my time to go to a vodashop just to find out I still need to pay a once off amount to obtain a contract??
please contact me directly after my query is fully resolved - 1) why I was on level 400 according to Vodacom system?
2) my credit level is increased to 700 and I can go to a Vodashop and obtain a phone deal that I want,
i honestly dont don't understand why I need to be embarrassed like this whenever I go to a vodashop!
Hi Ula Wiggins
thank you for your message, however I am still not able to obtain the contract deal I want. No change was made to my profile level since last week????
Why would you inform me that you reviewed my profile and waste my time to go to a vodashop just to find out I still need to pay a once off amount to obtain a contract??
please contact me directly after my query is fully resolved - 1) why I was on level 400 according to Vodacom system?
2) my credit level is increased to 700 and I can go to a Vodashop and obtain a phone deal that I want,
i honestly dont don't understand why I need to be embarrassed like this whenever I go to a vodashop!
Hi Ula Wiggins
Its been 9 days since you sent me a message that my profile has been reviewed, however nothing was done to my profile!!!!
I really dont understand why i was informed that my profile is reviewed but nothing was done.
Please advise!!!!!!!!!!
Hi Ula Wiggins
Its been 9 days since you sent me a message that my profile has been reviewed, however nothing was done to my profile!!!!
I really dont understand why i was informed that my profile is reviewed but nothing was done.
Please advise!!!!!!!!!!